Integrated Linux SysAdmin Managed Services
Our Integrated Linux SysAdmin Managed Services provide comprehensive, predictable support tailored to your needs. With flexible subscription options available on a monthly or annual basis—and including a one-time server setup fee of €499 per server for annual subscriptions—you gain reliable, expert management of your Linux infrastructure. Clients also benefit from full access to logs, real-time metrics, and an online ticketing system to track support requests.
Pricing
Listing your product pricing helps potential customers quickly determine if it fits their budget and needs.
Basic Tier
Ideal For: Small businesses or startups with straightforward Linux environments.
Pricing:
- Monthly: €249/month
- Annual: €2.500/year (includes one-time server setup fee of €499 per server)
- Included: 2 CPUs/cores
- 50 EUR per additional CPU/core
- 24/7 Basic Monitoring: Continuous monitoring with alerts for critical issues.
- Centralized Logging & Metrics: Basic log collection and access to key server metrics via our dashboard.
- Patch & Update Management: Regular OS updates and security patches.
- Standard Support: Email support and online ticketing to track the progress of your support requests.
- Monthly Reporting: Basic performance summaries and incident reports.
- Response Time Critical issues: within 12 business hours
- Response Time Non-critical issues: within 24 business hours
- Resolution Time Critical issues: within 48 business hours
- Resolution Time Non-critical issues: within 72 business hours
- Intervention Hours: Business hours support (Monday–Friday, 9 AM – 5 PM) with emergency monitoring off-hours.
- Custom or non-standard configurations (e.g., highly customized Apache setups).
- Resource usage that significantly exceeds predefined baselines.
- Additional services like advanced troubleshooting or custom integrations.
Business Tier
Ideal For: Medium-sized enterprises needing proactive support and enhanced features.
Pricing:
- Monthly: €449/month
- Annual: €4.500/year (includes one-time server setup fee of €499 per server)
- Included: 2 CPUs/cores
- 50 EUR per additional CPU/core
- Advanced 24/7 Monitoring: Proactive monitoring with predictive analytics and alerts.
- Comprehensive Logging & Metrics: Centralized logging with configurable dashboards and detailed server metrics.
- Structured Patch Management: Regular and planned patching tailored to your environment.
- Enhanced Support: Multi-channel support (email, online ticketing, scheduled phone consultations) with real-time status updates.
- Bi-Weekly Reporting: Detailed performance reports and actionable insights.
- Routine Health Checks: Regular system evaluations and performance tuning.
- Response Time Critical issues: within 4–8 business hours
- Response Time Non-critical issues: within 16 business hours
- Resolution Time Critical issues: within 24–48 business hours
- Resolution Time Non-critical issues: within 72 business hours
- Intervention Hours: Extended business hours support (Monday–Friday, 8 AM – 6 PM) with off-hours emergency escalation.
- Specialized applications or custom configurations beyond the standard environment.
- Extra CPU or resource usage beyond our defined baseline.
- Custom integration or configuration requests outside the agreed scope.
Enterprise Tier
Ideal For: Larger organizations with complex, mission-critical Linux environments.
Pricing:
- Monthly: €699/month
- Annual: €7000.00/year (includes one-time server setup fee of €499 per server)
- Included: 2 CPUs/cores
- 50 EUR per additional CPU/core
- Premium Real-Time Monitoring: Comprehensive monitoring with custom dashboards, advanced analytics, and real-time alerting.
- Enterprise-Grade Logging & Metrics: Fully customizable log management with detailed metrics, compliance reporting, and long-term retention.
- Tailored Patch Management: Bespoke update plans, including emergency patch management and system hardening.
- Dedicated 24/7 Support: Direct support via phone, email, and online ticketing with complete transparency on request status.
- Weekly Reporting & Quarterly Reviews: Detailed operational reports and strategic planning sessions.
- On-Site Support Options: Scheduled on-site visits as required for in-depth troubleshooting and performance reviews.
- Uptime Guarantee: 99.9% uptime with service credits for any downtime.
- Response Time Critical issues: within 2 hours (24/7)
- Response Time Non-critical issues: within 48 hours
- Resolution Time Critical issues: within 12–24 hours
- Resolution Time Non-critical issues: within 48 hours
- Intervention Hours: Full 24/7 support with immediate escalation for emergencies.
- On-site support beyond scheduled visits or for highly specialized tasks. (billed separately)
- Highly customized application support or configurations beyond our standard Linux offerings. (billed separately)
- Resource usage that significantly exceeds the predefined baselines. (billed separately)
Additional Considerations
In this section, you can address common questions efficiently.
Custimzation
Tailor your plan with optional add-ons such as security audits, training sessions, or disaster recovery planning, available at separate rates.
SLAs
Each tier includes clearly defined response and resolution times, with service credits applied if targets are not met.
Transparency
Full client access to logs, real-time metrics, and our online ticketing system ensures you always know what’s happening with your servers.